Everything you need to know

Welcome to Saxo3D, based in Weare, New Hampshire. We craft high-quality 3D printed models, offering everything from raw print parts to fully assembled and hand-painted figures. Find answers below about our materials, customization options, production times, and shipping guarantees.

Frequently asked questions

Whether you have your own STL ready for print or want an elaborate painted display piece, our goal is to make ordering smooth and dependable. Here are the most common questions our clients ask about our 3D printing services.

Can I request custom designs or send my own files?
Yes, absolutely. Customers can choose between commissioning custom designs, uploading their own STL files, or choosing from our catalog. You can order your model as raw printed pieces ready for DIY finishing, or as a fully assembled and painted finished product.

How long does it take to print and produce an order?
Production time depends on the size and complexity of your project. A raw printed model usually takes between 1 to 7 business days to produce. If you order a finished product that requires full assembly and custom painting, turnaround takes between 3 to 10 business days.

What formats and finish options are available?
We offer models in two primary formats: a raw print shipped in pieces (great for hobbyists who enjoy sanding, assembling, and painting themselves) and a completely finished product that is professionally assembled, sanded, and painted by our workshop team.

Where are your 3D printing services located?
All our prints and finishes are produced directly in our workshop located in Weare, New Hampshire, United States, and shipped safely to your doorstep.

What are the expected delivery time and shipping methods?
Once production is complete, orders are shipped via standard or expedited parcel carriers. Transit typically takes 2 to 5 business days within the United States, depending on your delivery address.

How are 3D prints packaged and tracked?
Every item is carefully packed with protective cushioning and tailored wrapping to keep delicate parts intact during transit. As soon as your package is dispatched, you will receive an email with real-time tracking information so you can monitor its journey.

What is your policy if an item arrives damaged or does not meet expectations?
We stand behind the quality of every model we produce. If your item arrives damaged during shipment or fails to meet quality standards, we offer a full refund or will send a replacement free of charge. Simply contact us with your order details.

How do I get an estimate for a custom 3D printing project?
You can reach out to us through our custom prints page with your STL file, reference images, desired dimensions, and preferred finish. We will review your request and provide a detailed quote and timeline.

Ready to bring your model to life?

From detailed hobby miniatures to custom tabletop decor, Saxo3D provides precision printing and artisanal finishes. Submit your project requirements today to get started.